Rules & Policies:
- ACompatible.com accepts returns on merchandise within 15 days from the receipt date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to ACompatible.com on returned items unless there was an incorrect item(s) shipped by ACompatible.com.
- Returns within 15 days from receipt date can be for exchange, refund or credit at ACompatible.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All returned merchandise must be in complete original manufacturer's packaging.
- It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason. We strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify ACompatible.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
- DEFECTIVE returns can be returned directly to ACompatible.com within 15 days from the receipt date, at ACompatible.com's discretion for: credit, replacement, exchange or repair.
- NON-DEFECTIVE returns can be accepted directly by ACompatible.com within 15 days from the receipt date, at ACompatible.com's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
**If any of the above conditions are not met, We reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion**
Return Refunds and Credits
- If you want to return the item for a refund, you can contact our customer services department at service@ACompatible.com obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of receipt. Return within 15 days from reveipt can be for exchange, credit or refund at our discretion.
- Refunds on returned items which were paid for by credit card or PayPal will only be made by crediting the account charged for the purchase. Refunds on returned items which were paid for by check will only be made by check after a 10-day waiting period.
- It takes up to 15 business days to process the return and credit your account.
How to return an item
- To return an item you must contact Customer Service at service@ACompatible.com for prior approval and obtain an RMA (Return Merchandise Authorization) number.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- Shipped within 15 days: Products must be returned within 15 days after the issuance of the RMA. Packages received after the 15th day will not be accepted and will be returned to the customer.
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
- Mail your return to where we instructed.