Frequently Asked Questions
Here are some common questions about acompatible.com
How do I pay for my purchase?
we accept the following payment methods: Paypal.
How much does it cost to ship to my country?
Package less than 2 Kg will be shipped by USPS which is free shipping to the United States. Other countries excluded U.S.A OR package over 2 Kg, buyers have to bear the entire shipping cost.
Is there any tracking Number for my item?
Yes, we ship every order with their Tracking Number, and our customer service officer will send you the air-way bill to advice you the shipment status by e-mail.
Does this product come with retail package?
We have declared the packing detail on the description of each product, please check it, thank you!
I am a reseller, I would like to buy many pieces of your item, what’s the wholesale price?
If you would like to buy large quantity, please send email to us, E-mail: service@acompatible.com and we will give you the best price, thanks!
When can I receive the products after placing orders?
We will ship your packages within 1-2 business days upon receiving the order . The order will be shipped through expedited shipping with shipping time about 1-5 business days. Normally, our clients could receive our products within 7 business days if we had inventory in our U.S. warehouse. For the product items not in our U.S. warehouse, we need to arrange the shipment from our overseas warehouse and it might take around 2-3 week time for the shipment.
What should I do if I do not like the products which I have just received?
Our company always place our customers into first priority. If you dislike the products that you have just received. Yo will get full refund by just inform our customer service stating the order details, then our customer service will contact you how to return. In order to help us, we would be delighted if you could tell us why you dislike the products and we will be happy to help you.
Can I give a feedback or write a review on the purchased products and service provided?
We are quite happy if the clients could give us valuable options or comments for the service provided and the products. Any review or feedback is always welcome as we really want to hear from you all. We believe listening is the best way to improve our business.